Effective Date: April 8, 2026
Last Updated: April 8, 2026
This Privacy Policy explains how Foundry Connects LLC (“Foundry,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information when you access or use the Foundry platform, website, mobile application, and related services (collectively, the “Platform”).
By using the Platform, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to information we collect from:
At launch, Foundry account holders are contractors and service professionals. Customers or clients of those users generally do not create Foundry accounts, but their information may be processed when users store customer records, communicate through the Platform, send invoices or estimates, upload job-related materials, or otherwise use the Platform in connection with their business operations.
A. Information You Provide Directly
We may collect information you provide to us, including:
B. Customer and Job Information Entered by Users
Users of the Platform may upload, enter, store, or generate information relating to their own customers and business operations, including:
We process this information on behalf of and at the direction of our users in order to provide the Platform.
C. Communications and Messaging Data
If you use Communications Tools on the Platform, we may collect and process:
D. Payment-Related Information
If payment-related functionality is used, we may collect or receive:
Foundry does not store full payment card numbers. Payment card information is handled by third-party payment processors.
E. Usage, Device, and Technical Data
We may automatically collect certain information when you use the Platform, including:
F. Cookies and Similar Technologies
We and our service providers may use cookies, local storage, SDKs, and similar technologies to:
You can control cookies through your browser or device settings, but disabling certain cookies may affect the functionality of the Platform.
We may use information for the following purposes:
De-Identified and Aggregated Information
We may aggregate or de-identify information so that it can no longer reasonably be used to identify an individual. We may use such information for analytics, product development, benchmarking, and other lawful business purposes, and may retain it for longer periods.
Foundry may offer features that use artificial intelligence, machine learning, or automated technologies to assist with tasks such as content generation, summaries, workflow assistance, pricing inputs, draft communications, estimates, and related functions.
To support those features, we may process inputs, prompts, documents, communications, and related data through internal systems and third-party service providers. AI-assisted outputs may be stored as part of the Platform experience or job record.
We use this information to operate, support, and improve AI-assisted functionality. AI-generated outputs may not always be accurate or appropriate, and users are responsible for reviewing them before use.
We may disclose information in the following circumstances:
A. Service Providers
We may disclose information to vendors and service providers that help us operate the Platform, such as providers of:
B. Payment Processors
Payment-related information may be disclosed to third-party payment processors such as Stripe in order to facilitate payment workflows and related services.
C. At User Direction
We may disclose information when instructed or initiated by a user through use of the Platform, including when a user sends messages, emails, attachments, estimates, invoices, or payment requests to a customer.
Such information is transmitted at your direction to the recipients you select, and Foundry does not control how those recipients use, store, or further share it.
D. Business Transfers
We may disclose information in connection with a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction.
E. Legal and Protection-Related Disclosures
We may disclose information if we believe doing so is necessary or appropriate to:
F. With Consent
We may disclose information with your consent or at your direction.
Users of the Platform may submit information relating to their own customers and other third parties. Those users are responsible for ensuring they have the right to collect, use, upload, and disclose that information through the Platform and for complying with any notice or consent obligations they may have under applicable law.
If you are a customer or other third party whose information was provided to Foundry by one of our users, your relationship is primarily with that user. In many cases, we process your information on that user’s behalf to provide the Platform.
We may send:
You cannot opt out of essential transactional or service-related communications while maintaining an active account. You may opt out of non-essential marketing communications using available unsubscribe methods or by contacting us, subject to applicable law. Communication preferences may also be managed within the Platform where available.
SMS / Text Messaging
Foundry sends SMS messages on behalf of contractors and service professionals using the Platform to their own customers. SMS messages are strictly transactional and are limited to:
By providing your phone number to a contractor using Foundry, you consent to receive transactional SMS messages from that contractor sent through the Foundry Platform. Phone numbers are typically collected by the contractor directly from the customer (verbally, in person, or in the course of arranging service) and are then entered into Foundry by the contractor in order to deliver the services described above.
Message frequency varies based on the activity on your job, your estimate, and your invoice. Message and data rates may apply. Carrier participation may vary, and carriers are not liable for delayed or undelivered messages.
You may opt out of SMS messages at any time by replying STOP to any message you receive. After replying STOP, you will receive a confirmation message and will not receive further SMS messages from Foundry on behalf of that contractor. To request help, reply HELP to any message, contact your contractor directly, or email support@foundryconnects.com.
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties for marketing or promotional purposes. Mobile information is shared only with service providers (such as our SMS delivery provider) strictly to facilitate the transactional messages described above.
We retain information for as long as reasonably necessary to provide the Platform, maintain our business relationship with users, comply with law, resolve disputes, enforce agreements, prevent fraud, and protect the security and integrity of the Platform.
If an account is deleted or a deletion request is made:
Data may also remain in backups or archival systems for a limited period before being overwritten in the ordinary course.
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your relationship to the Platform and applicable law, you may be able to:
To make a request, contact us using the information below. We may need to verify your identity before acting on a request.
Where we process information on behalf of a Platform user relating to that user’s customer or other third party, we may direct the request to the relevant user where appropriate.
Depending on your state of residence and applicable law, you may have additional privacy rights. You may contact us using the information below to make a request or learn more about rights that may apply to you.
Foundry is U.S.-based, and information may be stored and processed in the United States and other jurisdictions where we or our service providers operate. By using the Platform, you understand that your information may be transferred to and processed in jurisdictions that may not provide the same level of protection as your home jurisdiction.
The Platform is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information in violation of this Privacy Policy, contact us and we will take appropriate steps.
The Platform may contain links to third-party websites, applications, integrations, or services. We are not responsible for the privacy practices, content, or security of those third parties. Your use of Third-Party Services is governed by their own terms and policies.
Depending on where users reside, additional privacy rights may apply under state law. Foundry may provide additional disclosures or rights mechanisms as required by applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the effective date, posting the revised policy, sending an email, or providing in-product notice. Your continued use of the Platform after the updated policy becomes effective means the updated Privacy Policy will apply, to the extent permitted by law.
If you have questions or requests relating to this Privacy Policy, contact:
Foundry Connects LLC
44 Washington Street, 1130
Morristown, NJ 07960
support@foundryconnects.com
foundryconnects.com